Business Systems Analyst

Ryerson University

March 2018 - to date

Business & Systems Analysis

Project Support / Facilitation (Administration, Planning)

Project Technical Resource (Implementation, Deployment, Testing)

Vendor/Service Provider Coordination

Systems Support (End User)

IT Consultant

Nekison Engineering & Contractors Ltd., Toronto, Ontario

Aug. 2017 – Mar. 2018

• Assisted in defining project schedules using MS Project
• Tracked project progress as per defined schedules
• Supported Accounts department with any technical issues in QuickBooks
• Managed servers and local networks

Project Manager

Synergy Software Systems, Dubai, United Arab Emirates

May 2004 - May 2017

• Managed client engagement services and solution implementations
• Provided business consulting and knowledge expertise in Time and Attendance management systems, and the application of technologies to business.
• Proactively managed systems development, implementation, and risk.
• Defined project scopes, goals and deliverables in collaboration with stakeholders.
• Defined project plans, communication plans, risk registers and other project documents.
• Provided delivery management to ensure customer satisfaction and reference-ability.
• Developed, maintained and monitored project budgets.
• Managed up to 8 technical resources as well as authored Statement of Work.
• Tracked software customization, defects, and issues.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Managed Vendor relationship with company’s partners by planning of solutions offering, developing pricing agreements and managing deliveries of products.

Application developer

Dodsal Engineering and Construction Pte Limited,

Dubai, United Arab Emirates

May 2001 - May 2004

• Gathered requirements and documented business processes for implementation of SAP
• Supported legacy Financial & Procurement applications during the implementation of SAP
• Designed and developed Quality Assurance and Control system for recording and reporting QA/QC activity for pipeline projects